SHIPPING POLICY

Order Cancellation

Once an order is placed, no cancellations are allowed.

Partial COD payments are non-refundable.

Shipping & Delivery

We know you can't wait to flaunt your Botanical treasure.

We ensure that we ship your order through the quickest available shipping partner for your location.

Orders are shipped directly from our warehouse and typically take 2–8 business days to reach you across India. Delivery timelines are estimates and may vary due to operational delays, weather conditions, public holidays, courier issues, or other unforeseen circumstances.

Once dispatched, orders are handed over to our trusted logistics partners, including Shiprocket and its courier network, for delivery. While we continuously coordinate with our shipping partners to ensure timely delivery, the delivery process is managed by the courier company and is beyond our direct control.

We request customers to provide accurate and complete shipping information. Incorrect or incomplete addresses may result in delays, failed deliveries, or Return-to-Origin (RTO) shipments.

Order Tracking

Once your order is shipped, tracking details and shipment updates will be shared via or the email address provided during checkout. Tracking information is generally shared within 1–2 days of order placement.

In some cases, shipment notifications may be delayed or not received due to technical issues, spam filters, or network restrictions. If you do not receive your tracking details or shipping updates, please contact us through the contact information provided on our website. Our team will assist you with the latest shipment status and relevant tracking information.

if the Order is In RTO , kindly intimate us, and then we'll follow the shiprocket process as the product will come to our warehouse first then shipped back to you timeline could be around 10-15 days (vary on shiprocket policies) 

In case in customer provides wrong contact details then it'll be shipped on re payment for shipping amount.

Proof of Delivery (POD)

Once an order is marked as Delivered on the courier partner's tracking system, it is considered successfully delivered as per the Proof of Delivery (POD) maintained by the courier company. Such POD shall be treated as final and binding.

Delivery Disputes

If your order tracking status shows Delivered but you have not received the package, you must notify us within 5 days from the delivery date.

Any claims or disputes raised after this period may not be entertained, as courier partners generally do not investigate delivery-related issues beyond their specified timelines.

Return to Origin (RTO)

Orders may be returned to origin (RTO) due to reasons including, but not limited to:

• Incorrect or incomplete address

• Customer unavailability

• Refusal to accept delivery

• Multiple failed delivery attempts by the courier partner

In such cases, the shipment will be handled in accordance with the policies and guidelines of Shiprocket and the respective courier partner.

Any reshipment requests, refunds, deductions, shipping charges, or related resolutions will be processed as per the applicable logistics partner policies. Customers may contact our support team for assistance, and we will coordinate with the courier partner wherever possible.

Packaging

One Order = One Box = One Pouch Packaging

Each order is packed and shipped as a single unit unless otherwise specified.